Frequently Asked Questions

We wish to resolve this issue as soon as possible.On the same day that you receive your shipment, please contact Customer Care at +9714 263 8682 or CLICK HERE to send us an email at aecommerce@westlakegroup.ae filling in the following details:

Order ID:
Name:
Email Address:
Phone Number:
Description of the missing item along with the barcode shown on the Invoice:
Photos of the missing item from your order

It is our utmost will to resolve an issue concerning faulty items. As soon as you receive the shipment, please contact Customer Care at +9714 263 8682 or CLICK HERE to send us an email at aecommerce@westlakegroup.ae filling in the following details:

Order ID:
Name:
Email Address:
Phone Number:
Description of the fault along with the barcode:
Photos of the faulty item:

It is our utmost will to resolve an issue concerning wrong items. As soon as you receive the shipment, please contact Customer Care at +9714 263 8682  or CLICK HERE to send us an email at aecommerce@westlakegroup.ae filling in the following details:

Order ID:
Name:
Email Address:
Phone Number:
Description of the wrong item along with the barcode:
Photos of the wrong item

We wish we could tell you otherwise but once an order is placed you no longer can change the size/quantity/color/ or add other item/s or change the mode of payment. But you can request to remove the item or cancel your order to place a whole new one. We wish you an enjoyable shopping experience with THE SELECTION.

As we aim to provide our customers with the fastest and most efficient delivery service, all orders will be considered as a single order topped with a shipping fee as mentioned while placing the order, regardless of the payment method. 

Although combining orders in a single shipment is conditional, we will ensure that all orders are delivered at the earliest time possible.

We appreciate your cooperation and support as we continue to deliver the best online shopping experience you deserve. 

Thanks for sending in your order. Unfortunately Smile More points are rewarded only to registered users but don’t forget to register yourself on your next order. Our Smile More loyalty program will only add to the fun while shopping with THE SELECTION.

Upon registration you become a part of our Smile More program and we know you will love it. It’s our program that pays back for smiles. For details you can visit :
Loyalty Program

If you received a damaged or incorrect item, simply get in touch with our Customer Care team within 24-48 hours upon receiving the order. Kindly send us an email to aecommerce@westlakegroup.ae and attached the photo of the damaged / defective item.

You may contact our customer service hotline at +9714 263 8682 (MON - SAT FROM 9 AM TO 5 PM), or send us a message via online chat. After reviewing the email you sent, our customer service team will contact you for assistance.

Here’s how our Smile More program works. For every 1000 points redeemed, you earn AED 15 if you are a yellow tier member and AED 25 if you are a black tier member. You can redeem your points online through website or mobile application. Congratulations, you might be paying in smiles on your next online purchase..

As of the moment we only accept prepaid orders to be shipped in United Arab Emirates . Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard for credit/debit cards.We are happy to inform you that we also have Apple pay now for the IOS users.

E-Wallet is a new version of our credit note as we do not provide cash refunds for the cancelled and returned items paid by card. You can use your wallet amount as a payment for your future orders.

Our couriers are more than happy to accept your payments on delivery but only in cash. Your wallet amount can be used for online purchase only.

Thank you for your order. You can track the status of your order through our website, or reach out to our customer service through one of the below mentioned channels.

Email: aecommerce@westlakegroup.ae
Toll free number: +9714 263 8682
Chat Support WhatsApp number: +971 589117647

Our aim is to provide a hassle free and enjoyable online shopping experience to all our customers.

Tracking your order is made very simple. You may click this link:CLICK HERE, enter the Order Id number and your Email to track the status of your shipment.

Free shipping applies on single order (1 order ID) that is more than AED250 excluding the applied voucher.

Because sizes may vary on each brands, we offer size charts for all clothing to help you find the best fit. Click on the “Need Sizing Help” link on any item's product page for more accurate size information. 

To provide a hassle free and convenient shopping, we are updating our stocks daily.

We would love to keep you posted on all the news and updates. Simply LIKE and FOLLOW us in FACEBOOK, and INSTAGRAM.

We ensure that all items posted online are detailed with description, images, sizing information, care and etc but if you wish to know more of an item, please contact Customer Care at +9714 263 8682 or email us at aecommerce@westlakegroup.ae

To change the country, simply click on the customer preference located on the top right corner of the page. The currency will change as per the country selected.

To assist you with the log in process, we suggest you to call Customer Care at +9714 263 8682 for more efficient assistance.

If you've forgotten your password, it's really simple to get back into your account.

Step 1 - Head over to our sign in page by clicking here or it can be found in the right hand corner of the screen.

Step 2 - Click the 'forgot password' link and enter your email address.

Step 3 - We'll then email you a link directly to your registered email address to reset your password.

Note: The password reset link emailed to you expires in 30 minutes, so use it to update your password as soon as you receive it!