STANDARD DELIVERY ORDER AMOUNT SHIPPING FEE

DELIVERY FEE 0F AED 11.00

FREE SHIPPING

Terms and condition is applied.

SHIPPING SCHEDULE

Next day delivery, receive your order in 1-2 days. Or you can schedule your delivery.

THE SELECTION in partnership with our couriers wants to make sure that our customers are happy. Receive your order in 1-2 days or the next day. We are strongly committed to delivering within the time frame mentioned above. However, there are times that you may experience a short delay in receiving your shipment due to customs clearance, force majeure or if they are not able to contact you in time of delivery.

If you wish to change the address before the shipping process, our Customer Care Team will be happy to assist you. If you received a confirmation that your order has been dispatched, please note that any request to change the shipping address will no longer be accepted.

We accept bulk orders; however we are unable to shoulder the shipping cost. For bulk orders, you may contact our Customer Care Team at +9714 263 8682 and aecommerce@westlakegroup.ae to confirm the shipping cost as it may vary depending on the weight or measurement (whichever is higher).

In our end, once we receive a bulk order, we will email you back with the details of the shipping cost prior to processing your order. Once agreed, you will be responsible for accepting the delivery.

Unfortunately, we cannot offer personalize products for order.

After you placed an order, your order begins to process. Once order is placed, you can no longer change the size/quantity/color/ or add other item/s or change the mode of payment but you can definitely request to remove the item or cancel your order to place a whole new one. To change or cancel your order prior to shipment, you must contact customer care.

Please note that most orders process quickly and can enter the shipping process within 24 hours. If your order has already entered the shipping process, it cannot be changed or cancelled.

If you wish to cancel your order, please send an email to aecommerce@westlakegroup.ae with your order ID and reason for cancellation. Please note that cancellation should be requested within 24 hours after placing an order or before it gets handed to the shipper.

Occasionally, orders or parts of an order are cancelled by our system for various reasons such as below:

Item(s) not available
Difficulty in processing your payment information
Cannot ship to address provided Duplicate order was placed
Cancelled due to customer’s request
Damaged or faulty items
Incomplete shipping details provided (address/mobile number)

Can I return or exchange a product I purchased from your online store?

We don't have a direct exchange, but we accept returns. This is permitted within 2 days upon receiving the order, and the amount will be added to your wallet or refunded once the return is processed.
We do not have a Cash Refund Policy. We can only add the amount of the returned item/s to your wallet which can be used for future purchase(excluding the shipping fee).
Items must be in good condition with its original packaging/tags and invoice.
Return Process

Store Return:

Not Available at the moment

Online Return:

For the online return, we will arrange a pickup via courier. Just contact us and we will be happy to assist you. Pick up charges may apply.

Which items are non- returnable?

No return is accepted on cosmetics such as make up, lipsticks, lotions etc. Perfumes will not be accepted if the nylon packaging is torn or opened. Lingerie, undergarments, swimwear & socks cannot be returned due to hygiene reasons 

May I return a product from Special Deals?

Product/s that was ordered online from the Special Deals section can be returned.

If I refuse the whole shipment paid by card, will I get a refund including the shipping charge?

We will only refund the total amount of the returned items excluding the AED 11.00 shipping fee

Can I return an item to the same courier who delivered my shipment the same time?

The couriers who deliver your shipment will unfortunately not be able to accept your returns. We have a policy of the next day pick up schedule for return via courier. Just let us know through any one of our customer service channels and we will arrange for the pick-up. Don’t worry our couriers will reach you the very next day without any delays.

If you received a damaged or incorrect item, simply get in touch with our Customer Care team within 24-48 hours upon receiving the order. Kindly send us an email to aecommerce@westlakegroup.ae and attached the photo of the damaged / defective item.

You may contact our customer service hotline at +9714 263 8682 (MON - SAT FROM 9 AM TO 5 PM), or send us a message via online chat. After reviewing the email you sent, our customer service team will contact you for assistance.